FAQs

What is the currency our prices are shown in?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 days production time for your order to ship out, average shipping times are 7-15 days.
Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don't have a tracking number after 3 business days, please email us at: rooftopboutique@outlook.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You will need to ship it back to us at your own expense, and once we have received the product we will refund the full amount of your original purchase. Please Include your name, email address, and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships though. If the item is already shipped, please use our easy return system explained above to get a full refund.

I have entered an incorrect address! What do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. After you have double checked that the address given is wrong, kindly notify us via email ASAP at: rooftopboutique@outlook.com. If the given address is wrong we can change the address to the correct one within 24 hours from placing the order. Otherwise, there will be no refund given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary from one product to another as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-15 days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you. Please send us an email to rooftopboutique@outlook.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.